Privacy Policy – LOVAL

Effective Date: 3 March 2026

At LOVAL, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and when it may be shared when you visit our website or make a purchase. This Privacy Policy applies to customers within the European Union, including the Netherlands, Germany, Belgium, France, and Spain.

1. Who We Are

This website is operated by LOVAL, a business registered in the Netherlands. For any questions regarding this Privacy Policy, please contact us at contact.loval@gmail.com.

2. Information We Collect

When you visit our webshop, place an order, or contact us, we may collect the following information:
Full name
Shipping and billing address
Email address
Phone number if provided
Payment details securely processed via Shopify Payments or other third-party providers
IP address and browser/device information

3. How We Use Your Information

We use your information to process and deliver orders, communicate with you regarding your order or inquiries, send marketing updates only if you have subscribed to our newsletter, improve our website and services, and conduct advertising campaigns via platforms such as Meta (Facebook/Instagram). We never sell or rent your personal data to third parties.

4. Third-Party Services

We use trusted third-party services to operate our webshop, including Shopify for hosting, Meta for marketing and retargeting, TikTok if you interact via social media or ads, and email marketing providers if you subscribe to our newsletter. Some service providers may process data outside the European Union. In such cases, appropriate safeguards are implemented in accordance with GDPR requirements.

5. Cookies

We use cookies to improve your browsing experience and analyze website traffic. You may manage your cookie preferences through your browser settings.

6. Data Retention

We retain your personal data only as long as necessary to fulfill your order and comply with legal or tax obligations. Marketing data is stored until you unsubscribe.

7. Your Rights (GDPR – EU Residents)

If you reside within the European Union, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, withdraw consent for marketing communications, and lodge a complaint with your local data protection authority. To exercise these rights, please contact us at contact.loval@gmail.com.

8. Newsletter & Marketing

If you subscribe to our newsletter, you will receive updates about new products, exclusive offers, and more. You may unsubscribe at any time via the link in our emails or by contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact

For more information about our Privacy Policy or if you have any questions, please contact us at contact.loval@gmail.com